Support Definitions

Free introduction Call

A RentalTrax expert will spend 15-20 minutes with you on the phone to get an understanding of your business and help explain the first few steps you should take to get setup. This happens with every new sign-up and is free.

Free technical Support

If there is something not working in your system, or an error you are experiencing, we are glad to help. Any system related issues, or flaws can be directed to our support team to gladly help you out. Make sure that you have the appropriate package for your preferred communication method.

Contact us here

Training

While we hope to support you in any way we can, it is impossible for us to train each and every user that sign's up for a system. Training packages can be purchased through the upgrade link in your system if you need additional assistance.

Training questions are typically formed as:

  • I don't understand a feature
  • Can you tell me how to ...
  • Will you show me ...

These types of questions (and more) do not count as technical support and are subject to charge. Make sure that you take advantage of our Support packages to avoid high priced support tickets.

Buy online training session
Read more about our support packages
Request a support call